Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Barnard Castle | GPhC Registered Online Pharmacy | GPhC No. 9012511
Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This Privacy Policy explains how Pharmacy Weight Loss Barnard Castle collects, uses, and protects your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Barnard Castle is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Barnard Castle and across the UK. We act as the Data Controller for all personal information collected through our services.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following categories of personal data:

Personal identifiers: Full name, date of birth, gender, and contact details including address, phone number, and email address.
Health and medical information: Medical history, current medications, weight, BMI, and relevant health conditions required for safe prescribing.
Payment information: Billing details processed securely through our payment provider.
Technical data: IP address, browser type, and usage data collected when you visit our website.

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatments and facilitate safe prescribing by our pharmacist.
To process and fulfil your orders, with delivery completed within 1 working day once approved by the pharmacist.
To communicate with you regarding your order, treatment, or any clinical concerns.
To maintain accurate patient records as required by our regulatory obligations as a GPhC registered pharmacy.
To comply with legal and professional obligations, including pharmacovigilance and clinical governance requirements.
To improve our services and website functionality.

Our legal bases for processing your data include the performance of a contract, compliance with legal obligations, protection of vital interests, and, for special category health data, the provision of healthcare services.

4. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies may include:

Essential cookies: Required for core website functionality.
Analytics cookies: Used to gather anonymous data on website usage to help us improve our services.
Functional cookies: Used to remember your preferences during your visit.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Sharing Your Data with Third Parties

We do not sell or rent your personal data. We may share your information only where necessary with:

Healthcare professionals: Prescribers or clinical advisors involved in your care.
Delivery partners: Courier services used to dispatch your medication securely.
Payment processors: Regulated third-party providers who process transactions on our behalf.
Regulatory bodies: Such as the GPhC or NHS bodies, where required by law.

All third parties are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years from the date of your last interaction, in line with NHS and pharmacy regulatory guidance. After this period, data is securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored on secure, encrypted systems within the UK.

8. Your Data Rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data. You may also request that we restrict or object to certain processing activities, or request a copy of your data in a portable format. To exercise any of these rights, please contact us directly using the details below. You also have the right to raise concerns with a relevant supervisory authority if you believe your data has been mishandled.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Barnard Castle
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk